Reservation Policy
Online registration is ongoing. As always, our team is here to create the best experience to all of our customers. Please feel free to email us at info@corecyclestudios with questions or concerns. See you soon! ALL CYCLE ENTHUSIAST! Now that you have a profile at Core Cycle Studios, you are required to create a second profile in Stages Flight. Stages Flight is the technology tool used to help our riders personalize their cycle experience and it enables our riders to select their own bike stations. At this time, we can no longer accommodate bike station (number) requests via phone, email, text message. We also won’t be able to make any bike changes within the 15-minute window prior to class time.
Cancellation Policy
Classes need to be canceled / unreserved in advance of your scheduled class. Your session will be automatically credited back into your account. If you don’t cancel in advance and/or you do not show up for class, you will lose your class/session. All morning classes (before 8 AM) must be canceled by mid-night the night before class. All scheduled afternoon and evening classes must be canceled by noon on the day of the class. **Important: If you are not at Core Cycle Studios and signed in at the front desk at least five minutes before the start of class, your reserved bike or sculpt class may be given to the next person on the waiting list.
New Friends and Family
While we REQUIRED you to arrive 15 minutes prior to class, we strongly recommend arriving AT LEAST 20 – 25 minutes ahead of the scheduled class start time. This is for your safety, allowing you to become acclimated to the studio, your overall experience, and in consideration for the entire community.
All Monthly Membership
All changes to monthly memberships or cancelations must be made with 30 days of written notice.
Studio Discounts and Flash Sales
All studio discounts and flash sales are intended for standard pricing options (3, 5, 10, 20 Packs) only and do not cover studio specialty packages.
Wait List Policy
If you are on the waitlist and received an email notifying you that have been added to the scheduled class, this confirms you will be in the class and you will need to cancel the class at least 2 hours before class time if you will not be able to attend. Should you need to make an immediate change, please send an email to heather@corecyclestudios.com .
Wait-list Exception for 5:45am and 6:00am classes:
if you have not been added before 9:00pm the previous night, you do not need to cancel class if unable to attend. (In some instances, you may be added from the wait-list in the middle of the night and we understand email may not be checked past 9:00pm ET prior for an early morning class.
Waiver Policy
All customers are required to sign a waiver to consent to exercise. Customers understand that before starting any new exercise they should get approval from their physician. Signing Core Cycle Studios’ consent to exercise means that you are consenting to exercise, you understand that you are responsible for your workout, how far you push your body, and you understand the risk associated with any exercise program. Core Cycle Studios, is not liable nor are they responsible for a customer who does not adhere to the waiver.
Privacy Policy
Out of respect for your privacy, the following explains our practices with respect to collection, disclosure and use of personal information provided to us in connection with your use of Core Cycle Studios.
Use of Information
Any personal information received in connection with your use of our studio will be used for the sole purpose of helping you to succeed at Core Cycle Studios and to keep you informed of programs, services or events designed to improve your quality of life.
In the interests of efficiency, we are striving to communicate with our customers electronically, in addition to conventional mailings. If available, we will be collecting every customer’s e-mail address to accomplish these goals. Core Cycle Studios will not disclose or sell your email address or any of your other personal information to any other person or organization, except in the event of a medical emergency or if required by law. Should you receive any unwanted e-mail from Core Cycle Studios, you may opt out of our e-mail communication in part or in total at any time by giving Core Cycle Studios written or electronic notice of your decision to opt out. In that event, should we need to reach you with critical information or items of interest, we will contact you instead by telephone or regular mail.
Revision to Privacy Policy
Core Cycle Studios may revise this policy from time to time. Our privacy policy will at all times be kept current, with copies available at the front desk upon request. If this privacy policy is changed, all changes will be posted on our web site at www.corecyclestudios.com so that our members and prospective members will be aware of the information we collect, how that information is used and the limited circumstances in which that information may be disclosed to another person.
Children Between the Ages of 13 and 18
If you are between the ages of 13 and 18, you may register on our website only with the involvement of a parent or guardian. Children’s yoga registration must be handled by a parent or guardian, only. Under no circumstance can children take classes without a parent or guardian under the age of 13.
Inclement Weather Guidelines
Core Cycle Studios will follow Baltimore County school inclement weather policy. If schools are 1 hour late, we will cancel the 6:00 AM and the 8:30 AM classes. If school is 2 hours late, all morning classes will be cancelled except the 11:00 AM. If we have an afternoon snow storm, we will inform instructors and customers regarding cancellations by 3:00pm. Announcements about openings, delays or closure will be done via phone to those registered for class, an email to community, and on social media